We believe in delivering the best products which are handcrafted by skilled experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. We assure the quality of our products and endeavour to provide absolute user satisfaction. Once the product has been delivered by us, all EXCHANGE & RETURN of the product shall be governed by and subject to Terms of Use, as well as the below Exchange & Return Policies. We hope that you are delighted with your order, but if unsatisfied with the product, especially concerning any defect in the product, we will be happy to initiate Exchange or Refund.

1. EXCHANGE & RETURN PROCESS

Gazzal offers its customers an easy Exchange/Return Policy, wherein you can raise an Exchange/Return request of products purchased on gazzal.in - FOR ALL GARMENTS EXCEPT ACCESSORIES  and are required to be made within 48 hrs. from delivery of the product(s), for Exchange and Return. We also accept partial returns wherein you can raise a return request for one or all products in your order. However, partial return shall not mean breaking garment set. Once you receive the product, please make sure you make an unboxing video for the same to have a video & photo proof which will be required in case on any refunds or claims.

2. TERMS & CONDITIONS OF EXCHANGE & RETURN

• The returned product should be fresh, unwashed, unaltered, and unused with all the tags intact and attached as it will be checked at our end.
• Exchanges are allowed with products of same price or higher
• When unwrapping your shipment, please record a video. Ensure the details on the shipping label are clearly visible before removing the outermost packaging. This will serve as proof in case you receive a damaged, missing, or incorrect product.

3. EXCHANGE & RETURN - ONLINE

You are requested to e-mail your request with order number, product name and size to care@gazzal.in

We will initiate a return pick up once your request is received. The product should be properly wrapped, and you must ensure that the product is unused, unaltered, unwashed and all the tags are intact.

Return Pick-up facility for exchange is available in selected locations, depending on the courier services in the said location. If you choose to schedule a pick-up -

• Properly wrap the product in a packet
• Do not seal the packet
• Keep the packet ready and open, to quicken the pickup process 
  

Our Logistics Partners will initially verify the product at the time of pickup and a quality check of the product will be conducted by our team at our Returns Desk/Warehouse. 

If return pick-up option is not available at your location, you can self-return the product to us by courier. Please mention the Order ID and Return ID of the returned product on the package. 

You are required to courier the product on the below address:

TO,

ARIHANT APPAREL

232, PRAGATI INDUSTRIAL ESTATE,

NM JOSHI MARG,

LOWER PAREL (EAST)

MUMBAI-400011

For all self-shipped returns, you will be duly reimbursed the shipping costs (maximum amount reimbursable is of Rs. 150 per order). You must share a scanned copy of courier bill/receipt with us at care@gazzal.in

The courier bill/receipt should satisfy the following conditions for successful processing: 
It should contain the weight of the return product 

• Origin (residential/office) address, destination address, shipment date, amount and other details should be mentioned
• The information on the receipt should NOT be edited/over-written
• The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company 
  

This is subject to your returns being inspected and successfully processed upon receipt at our end. After the product is verified, we will process the Exchange request.

For more information, contact our Customer Care Team via email at care@gazzal.in. You can call us at our number 9167306222 (For India Customers only). 

2. CANCELLATION & REFUND 

We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly.

AN EASY CANCELLATION PROCESS IS AVAILABLE FOR ALL OUR VALUED CUSTOMERS: 

You can cancel your online order before the product has been shipped, by emailing a cancellation request at care@gazzal.in within 24 hours of placing the order (or before product dispatch, whichever is earlier) and your entire order amount will be refunded.  

If you face any issues in the process above, please contact our Customer Care Team via email at care@gazzal.in 

CLAIMING REFUNDS: 

Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.

PLEASE NOTE, WE DO NOT PROVIDE ANY MONETARY REFUNDS. 

All items purchased from our website can be returned for a credit coupon issued within 15 working days from us receiving the return.

CREDIT NOTE:

• The entire amount (except the shipping cost, if applicable) of the returned product will be credited to the coupon code. Credit Notes can be applied on our website at the checkout page.
• On the checkout page, you have to put the credit note code in the 'DISCOUNT CODE' section and click on 'APPLY'.
  
• The discount code will immediately be reflected and the amount will be deducted from the total as per your discount amount given.
• These credit notes cannot be exchanged for cash nor is it exchangeable or used by any other email id.
• All credits are valid for a period of four months from the date of issuance.
• Also if the credit note has expired it cannot be extended under any circumstances, so please use it within your validity date.
  

For any queries or doubts please contact our customer care team at  care@gazzal.in

MONETARY REFUNDS WILL BE GRANTED ONLY IN THE FOLLOWING CASES:  

• Genuine quality issues
• Packages lost in transit
• If a wrong item has been delivered to you
• Monetary refund will be credited in the same account which was used for making order payment*  

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES: 

• Design and colour variations
• Products returned in a used or damaged condition 
  

Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.

*PLEASE NOTE THAT THE TIMING OF THE ACTUAL ACCOUNT CREDIT DEPENDS ON MULTIPLE THIRD-PARTY AGENCIES SUCH AS BANKS AND PAYMENT GATEWAYS.

3. PRODUCT DISCLAIMER

EMBROIDERY AND COLOUR 

We regard the inherent qualities of our products with utmost care, and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.

SIZING 

The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.

COLOUR DISPLAY 

We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.

WASH CARE 

We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.

4. EXCLUSIONS FROM THE EXCHANGE & RETURN POLICY

Please note that merchandise can only be returned or exchanged if they are unused, unaltered and have all the price tags attached. Accessories are not eligible for Return or Exchange. Product is not eligible for return or exchange if seal is broken.

5. TRANSACTIONAL DISPUTES 

Transactional Disputes if any, would be subject to exclusive jurisdiction of the courts of Mumbai, India. We, as a merchant, shall be under no liability whatsoever, in respect of any loss or damages arising, directly or indirectly, from to decline of authorization for any transaction on account of the Card-holder/customer, having exceeded the pre-set limit mutually agreed by them with their acquiring bank.

THE COMPANY RESERVES THE RIGHT TO AMEND AND/OR ALTER ANY OF THE ABOVE POLICY TERMS AND CONDITIONS AT ITS SOLE DISCRETION.